FG Funnels Updates – November 29th, 2023

November 29, 2023
POSTED IN BLOGS › FG Funnels Release Notes    

Here are our release notes for FG Funnels from November 15th, 2023 through November 29th, 2023. If you have any questions about these updates, or other questions about FG Funnels, please reach out to support@fgfunnels.com or live chat in the app and our team will be happy to help.


Edit Comments

  • Users can now edit their comments on any post on the communities, the edited comment will be indicated with (Edited) text. Only the author of the comment can edit the comment.
  • How to edit a comment:
    • click on the post to open the post view and look for the comment that you want to edit.
    • click on the 3 dots icon on the top right corner to open the comments menu and select edit comment .
    • edit the comment in the editor and then click on edit comment button on the bottom right of the editor.
    • Admins/ Owners will now see a red dot (unread counter) on the member status dropdown in the people section if any of the users have requested access to the group, this feature keeps reminding group admins to address the users requests to join their groups.

Bug fixes and Enhancements


  • Channel Name limit increased to 25 characters
  • Sign Up will not fail if user was created from backend from workflows
  • Mitigating creation of duplicate contacts – If we signup from same email multiple times from CP, duplicate contacts will not get created going forward
  • Enhanced Sign-in Flow – Added a “Set Password” screen for all first time users (if logged in via Login with Secure Code)
  • Users would now be informed to check their mails for secure code

Bug Fixes

  • Like count UI issue – UI was breaking and has been fixed
  • Blank comment – users cannot send comment without any content now
  • Email for courses in communities – Mails were. being sent out immediately when you add a member. Users will only get it when a new course is added
  • Owner deleted bug – If an owner is deleted private groups were not loading. This is now fixed
  • Learning Tab (Courses) – Course images do not get cropped now

Funnels & Websites

 Funnel/Website Detail page Enhancement

  • About this release:
    • We are excited to announce the latest updates to our funnel/website which includes a re-designed creation/updating/deletion modal.
    • We have introduced multi-language support here allowing users to access them in their preferred language. This feature enhances usability.
  • Enhancements:
    • Improvement with the redesign of:
      • Create step/page modal
      • Update funnel/website modal
      • Delete funnel/website modal
      • Share funnel/website modal
      • Create or edit funnel/website products page
      • We have additionally added pagination for Products list page, Stats page, sales page and archived pages.
      • Additionally we have added one more validation where user can create only 150 Funnel steps and Website pages
      • Funnel split test Enhancements:
        • We have added two more rows OPT-INS (All otp-ins) and SALES (orders that are placed) in the split test.
      • Our internationalization support covers the following languages: –
        • German
        • Spanish
        • French Canada
        • French France
        • Dutch
        • Portuguese Portugal
        • Portuguese Brazil
        • Italian
        • Swedish
        • Spanish
        • Finnish
        • Norwegian

Mobile Responsive Editing (Phase 1)

We have made it easier than ever to build mobile-responsive funnels and sites. In response to user feedback, we’ve implemented significant enhancements to various text elements within the platform, ensuring a seamless and optimized experience for mobile users. It introduces a hierarchical approach to adjusting font sizes for desktop and mobile views, providing users with more control over the appearance of their content on different devices.

  • New Features:
    • Hierarchical Font Size Settings: Users can now set separate font sizes for desktop and mobile views, ensuring optimal readability and visual consistency across various screen sizes.
    • Improved Mobile Editor: The mobile editor has been updated to include options for adjusting font sizes specifically for mobile responsiveness, making it easier for users to customize their designs for smaller screens.
  • How to Use:
    • To change the font size of a text element in the new funnel builder and make it responsive across different devices, follow these steps:
    • Select the desired element in the funnel builder, such as a headline.
    • Go to the element settings and navigate to the font size option.
    • Adjust the font size for the desktop. This change will also apply to mobile devices.
    • Click on the desktop icon to switch to the mobile view.
    • Change the font size specifically for mobile. Note that this change will not affect the font size on the desktop.
    • To modify the font size for desktop again, switch back to the desktop view and make the necessary adjustments. This change will only affect the font size on the desktop.
  • Benefits:
    • Simplified Workflow: The new hierarchical font size settings streamline the process of managing mobile responsiveness for text elements.
    • Efficient Customization: Separate font size options for desktop and mobile enable users to fine-tune the appearance of their content on different devices.
    • Consistent User Experience: With the ability to set specific font sizes for desktop and mobile, users can ensure that their content is displayed consistently across various screen sizes.
    • Future-Proofing: This update is just Phase 1 of the improvements. Many more mobile editor options, such as text alignment, letter spacing, opacity, margin and padding, shadow, and colors, are planned for future releases.
  • What’s Next:
    • While this release focuses on font size adjustments for mobile responsiveness, we have exciting plans for further enhancements. Here’s a glimpse of what’s coming next:
      • Text Alignment: Users will be able to align their text elements precisely for both desktop and mobile views, ensuring optimal readability and visual appeal.
      • Letter Spacing: Fine-tune the spacing between letters to achieve the desired typography effect on different devices.
      • Opacity: Control the transparency of text elements to create subtle overlays or highlight certain parts of the content.
      • Margin and Padding: Adjust the spacing around text elements to improve layout and optimize readability.
      • Shadow Effects: Add shadows to text elements for depth and visual impact.
      • Color Customization: Choose custom colors for text elements, allowing for greater branding consistency and design creativity.
      • Note: This is Phase 1 of the improvements. upcoming updates will introduce additional features to further enhance mobile responsiveness for text elements. Planned enhancements include text alignment, letter spacing, opacity, margin and padding adjustments, shadow effects, and color customization.

LC Phone

Video Gif Messaging Enhancements: Shortened URL and Key Bug Fixes

  • List of Enhancements :
    • Replace Media Library links with Shortened URLs: All attachments uploaded to Media Library will now be served using Shortened URLs (shared screenshot)
    • Capitalized letter file extensions were not being allowed to upload previously, that has been addressed.
    • Once the upload was finished, we were displaying both file name & its link in the editor. Now we only show the link.
    • For SMS, the cumulative attachment limit for uploading to the Media Library was reverted back to 5 MB.
    • Drag & drop functionality for adding attachments was fixed.
    • In some cases, size constraints were not being honored for multiple attachments. This was also fixed.

 IVR Enhancements

  • Overview:
    • We have made a couple of enhancements in the IVR feature , addressing challenges based on real observations and valuable user feedback.
  • Details:
    • IVR Recording in Conversations!
      • Voicemail recordings are no longer hidden in Enrollment settings. Now, users can find them in Conversations under Contact view.
    • Help Text Magic
      • Say goodbye to tooltips, and welcome clear guidance! We’ve added help text for Actions and Fields, ensuring users navigate IVR configurations with confidence. This will make the IVR setup a whole lot smoother.

Toll-Free Verification

Toll-Free Rejection reason will be shown on the UI interface of the Phone Numbers page to help the users effectively understand the failure reason and make relevant changes while re-submission.

Fraud/Spam Protect

  • The SMS ramps have been adjusted to not start from day 1 of account creation but they will start when the locations send their first SMS. This is only applicable for LC Phone accounts.
  • Verified CallerID Phone call verification was not being charged because of an issue, it will be charged as per the call prices moving forward.

A2P Registrations

  • Brand status will read “Verification Required” when OTP verification is pending for Sole Prop brands. Previously it was shown as approved.
  • A2P submissions were failing with a warning “Customer Profile is deleted/in the draft”, this has been handled to auto-create a new customer profile to avoid issues while submitting.
  • Added LLC or Sole Prop as an option to the Business Type field in Business Profile settings page.
  • Added others as an option to the Business Registration ID Type field in Business Profile settings page.
  • Added pricing checkbox for acknowledgement in A2P registration flow.
  • A2P banner on the Phone Number page will only be shown when the country is US and the location has at least one US local/mobile number.
  • Removed TollFree and A2P registration banner which used to pop up when location was accessed.

Power Dialer Optimization

We have refactored the power dialer code and API calls to make the call button load faster and handled state/error management cases when wallet balance is low, phone system not connected, etc to show proper error messages.


  • Toll Free Verification
    • TF verification submissions were failing when the image URL had https, this is fixed now.
    • TF verification submissions were failing due to a wrong variable being passed to the carriers, this is fixed now.
    • TF re-submissions(after rejection) were auto failing in cases when no data was changed, we have fixed this to show a proper error message.
    • Trust Center
      • A2P Campaign submission failing due to a wrongly configured char limit for user consent field, this is fixed now.
      • A2P status was not shown when Brand was approved and campaign was yet to be started, this fixed now.
      • UI optimizations on CNAM page to make it cleaner.
    • Connect Stripe Warning
      • Fixed the condition to not show the “Connect Stripe” banner on sub-accounts settings tab of “Phone Integration” page for previously verified customers.
    • Phone Numbers
      • Number Info was not showing the locality correctly, it is fixed now.
    • Call Flow:
      • We were using a deprecated calling parameter when initiating an outbound call, this is fixed now.
      • Ring All feature was ringing a user multiple times in case the user has the phone number assigned too, this is fixed to one call per user now.
      • Incoming calls were abruptly dropping off when Whisper messages had incorrect pattern custom variables, we have handled this and now we will skip the message and continue with the call in this case.
      • Missed call text back UI has been upgraded as part of the HighLevel Ui components library upgrade.

Forms & Surveys

Internationalization for Form And Survey builder

  • About this release:
    • We are thrilled to announce the addition of Internationalization support to our new Form and Survey Builder allowing users to access them in their preferred language. This feature enhances usability and provides a better overall experience for users who speak languages other than English.
  • What’s New:
    • Users can select their preferred language from a list of available languages.
    • Internationalization support for multiple languages:
  • The following languages were enabled:
    • German
    • Spanish
    • French Canada
    • French France
    • Dutch
    • Portuguese Portugal
    • Portuguese Brazil
    • Italian
    • Swedish
    • Spanish
    • Finnish
    • Norwegian
  • What’s Next:
    • We are committed to continuously improving our platform’s accessibility and user experience. In the future, we plan to expand the Internationalization support to include more languages, ensuring that users from diverse backgrounds can fully leverage the benefits of Form and Survey builder.

Time Zone Tracking

We’re excited to announce a new feature that captures the timezone of users who fill out your forms and surveys!

  • What’s New:
    • Automatic Time Zone Recording : Our forms and surveys are now equipped with the ability to automatically capture the timezone of users at the moment they submit their responses, enhancing the richness of your collected data.
  • Key Highlights:
    • Enhanced Data Insights : Deepen your understanding of respondents by capturing their timezone, adding valuable context to each form or survey submission.
    • User-Friendly Settings : Enjoy the flexibility of easily toggling the timezone capture feature on or off within your form or survey options, giving you complete control over your data collection process.
  • How It Works:
    • Toggle Time Zone Feature : Simply use the “Enable Timezone” option within your form or survey settings to activate this feature.
    • Automatic Detection and Recording : Once enabled, our system automatically detects the user’s timezone and seamlessly integrates this information with each submission, ensuring no extra steps are required from your end.
  • Notes:
    • Default Activation for Immediate Benefits : This exciting new feature is set to ‘on’ by default, so you can immediately start benefiting from these valuable timezone insights without any additional setup.
    • Hassle-Free Data Enhancement : Relish in the enhanced data collection experience, designed to enrich your insights effortlessly and efficiently.


Streamlined Conversations: Focusing on Message-Based First Approach

  • Overview:
    • In this release, we’ve implemented a crucial update to enhance the user experience in Conversations. Our focus is on improving how conversations are organized, ensuring that the order is dictated by actual message exchanges rather than other ancillary activities.
  • Key Updates:
    • Conversation Order Based on Message Exchange
    • Enhanced Focus on Communication: Conversations will now be ordered based on the timestamp of the latest inbound or outbound message. This change ensures that the most recent and relevant conversations are always visible at the top of your list.
    • Reduced Influence of Non-Message Activities: Activities such as Appointment update/creation activity card, Invoice, Payment activity card and Opportunities update/creation activity cards, or any other non-message related actions will no longer affect the order of conversations. This ensures a more streamlined and focused communication flow.
  • Benefits:
    • Enhanced Productivity: Spend less time sorting through conversations and more time engaging in meaningful communication.
  • How to Make the Most of This Update:
    • No additional action is required from users. The update has been automatically applied, and users will immediately notice the improved conversation ordering.

Email Builder

Fresh UI for Email Builder

  • What’s New?
    • Simplified UI: Schedule Campaign effortlessly with our redesigned Send and Schedule UI, now featuring an avatar view of your sender’s list with better option selection for delivery, selection for contacts, by tags and by smartlists.
  • How to Dive In?
    • Navigate to Marketing -> Go to Emails Campaign-> Craft your Campaign
    • When your email campaign is ready, click Send or Schedule to access our new UI
    • Choose your preferred sending method: Send Now, Scheduled, Batch Schedule, or RSS Schedule.
    • Fill in the sender and subject details along with the recipient section
    • Click on the add button beside the avatars to keep choosing or adding contacts
  • What’s Next?
    • We are dedicated to continuously enhancing our platform’s accessibility and user experience. In the future, we plan to provide more flexibility to create a custom sender’s list.

Affiliate Manager

Revamped Affiliate Invite Emails

  • Problem: Welcome emails were using the leadconnectorhq domain, occasionally ending up in spam and not aligning with brand guidelines.
  • Solution: Addressing your concerns, we now intelligently pick the default email provider added by the user. In cases where no provider is added, rest assured, we seamlessly revert to leadconnector, ensuring your emails land where they should and align perfectly with your brand.
  • Why Did We Do It?
    • Enhanced Email Deliverability: By intelligently selecting the default email provider, we ensure your welcome emails land securely and maintain brand consistency.

Magic Links for Effortless Affiliate Portal Access

  • Problem: The client portal was a bit of a mystery, a lot of users were not sure on how to access and share the client portal URL and the authentication process was cumbersome for the Affiliates.
  • Solution: To enhance ease of access, we introduce Magic Links for the Affiliate Client Portal. Say goodbye to the confusion! No need to grapple with extra clicks and complex authentication emails; just copy the magic link from the affiliate profile for access or share the URL.
  • Why Did We Do It?
    • Simplified Access: Magic Links eliminate the confusion around accessing the client portal, making it easy for affiliates to navigate and engage.

Proposals and Estimates

Share proposal/estimate links directly from the list view

  • Users will now be able to send document links directly from the list page of proposals and Estimates
  • This is available under the 3 dots quick actions as Copy Link action
  • Individual links for each recipient can be copy pasted if the document has to be shared across multiple recipients.
  • This helps in case the lead reaches out for signing the agreement at any point in time


Array Functions  ←  New Premium Action

  • FIND function will be the first release for this action and we’re already developing 4 new functions that will be release soon
  • How FIND works:
    • The find will return object with the first result that matches the filter
    • It’ll be possible to use the object values like a custom value in the workflow, like in the custom variable picker or editor to send a message
  • Note: Current release supports array data from Inbound Webhook, Shopify Triggers and Custom Webhook Action only. Marketplace Trigger and other Trigger Array data are in progress. 


Proposals and Estimates Trigger 

  • We are thrilled to announce a significant enhancement to our Proposals and Estimates module. This enhancement allows users to initiate specific workflows based on changes in the document state, offering unparalleled flexibility and efficiency in managing a multitude of use cases.
  • Key Features
    • Business users can now leverage the Proposals and Estimates trigger to kickstart workflows based on changes in the document state. This feature opens the door to various use cases, including updating opportunity tags, invoicing, attaching tags to contacts, or maintaining records through integrations like Google Sheets and Slack.
    • Users have the ability to filter triggers based on specific conditions such as document status, value, or document type. This flexibility enables tailored workflows, ensuring that the right actions are taken at the right time.
  • Document Status Triggers:
    • Sent: Initiates the workflow when the document is marked as Sent by the business.
    • Signed/Accepted: Triggers the workflow when the document has been signed or accepted by any recipient, ideal for scenarios with multiple recipients.
    • Completed: Activates the workflow when the document is signed by all recipients, ensuring a comprehensive and timely response.
  • Business users can create If/Else branches based on document status, value, or document type criteria. This empowers users to design intricate workflows that respond dynamically to specific conditions, enhancing the adaptability of our system.
  • Custom values are now supported for individual contacts, allowing for a personalized touch in fulfilling use cases. Users can leverage custom notifications and actions based on specific events or conditions, tailoring their interactions with contacts.

WhatsApp [Public BETA]

Template Creation using Custom Variables

  • In this release, we’re excited to announce support of custom variables while creating a new template. You will be able to choose from the list of custom variables available at the location level while creating the template for approval.
  • All the existing templates will need to edit and re-link the custom variables, this will re-trigger the verification flow with Meta.
  • Custom variable templates will be available for use inside the WorkFlow Actions and on Conversations page too. Mobile App support will be coming out soon.
  • You can create Templates by Going to Location Settings -> WhatsApp -> Templates -> Create Template

WorkFlow WhatsApp Trigger and Action Creation using Custom Variables

  • In this release, we’re excited to announce support of the new WhatsApp trigger and action inside WorkFlows.
  • Users will be able to set up WhatsApp Inbound message triggers using the Customer Replied trigger with a filter of Reply channel as WhatsApp.
  • Users will be able to configure an Outbound message using action “Send WhatsApp Message” which will have two options:
    • Free Text – Select “None – Manual Text” under dropdown to enter a free text which will be used to respond to the customer.
    • Approve Template – Select other pre-approved template from the list which can again be sent to the customer.

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