Welcome to your weekly roundup of FG Funnels updates through the week of March 11th, 2026.

This week’s release focuses on smoother collaboration, better reporting visibility, stronger automation tools, and expanded AI capabilities across the platform. You’ll also see improvements to Calendars, Conversations, Voice AI, Agent Studio, and more.

If you have any questions about these updates, reach out through live chat inside the app or email [email protected] — we’re always happy to help.

 

Conversations

Call Recording Playback Fix

We’ve resolved an issue in the New Conversations UI where call recordings were sometimes unplayable and missing timestamps.

What’s fixed:

• Recording playback now works reliably
• Total duration and timestamps display correctly

This ensures call records are easier to review and reference when working with customer conversations.

 

Reputation

Automatic Cross‑Channel Review Request Deduplication

Review requests now automatically stop duplicate reminders across Email, SMS, and WhatsApp once a contact engages through any one channel.

Previously:

• If a contact interacted with one review request (for example SMS), other requests sent via Email or WhatsApp could continue sending reminders.

Now:

• When a contact opens or engages with a review request from any channel, all other open requests are automatically marked as opened.

Why this matters:

• Prevents over‑messaging
• Improves the customer experience
• Eliminates manual cleanup of duplicate requests

Example:
If a contact receives 2 Email requests, 1 WhatsApp request, and 3 SMS requests — and they engage via SMS — the remaining 5 requests are automatically closed.

 

Calendars

No External Update Emails for “Showed” and “No Show”

Marking appointments as Showed or No Show will no longer trigger update emails in external calendars like Google, Outlook, or iCloud.

Internal tracking remains fully functional, but external attendees will no longer receive confusing “Appointment Updated” notifications.

Smarter Bulk Edit for Multi‑User Calendars

Bulk editing availability for multi‑user calendars now provides clearer visibility and safer update behavior.

Enhancements include:

• Informational banners showing when weekly edits affect multiple users
• Structured date‑specific availability views grouped by date
• Bulk addition of date‑specific hours across selected users
• Section‑specific save logic to prevent accidental schedule overwrites

 

Drag‑to‑Create Bookings in Rentals

You can now create rental bookings directly from the calendar view by clicking and dragging across time slots or date ranges.

How to use it

Navigate to Rentals → Calendar View
Click and drag across future dates or time slots in a listing row
Complete the booking details in the panel that opens

This creates a faster and more intuitive booking workflow for rental teams.

 

Enhanced Appointment Visibility for Followers

Followers can now view appointments for contacts they follow (with proper permissions).

Key behavior:

• Followers must have View appointments, calendars & groups permission
• With Manage appointments, followers can also edit and manage those bookings

This improves collaboration between team members working on the same contacts.

 

Workflows

AI Builder: Post‑Generation To‑Do List

AI Builder now provides a checklist showing which actions still require manual input after generating a workflow.

What’s new:

• To‑Do list appears immediately after generation
• Each item links directly to the incomplete step
• Helps prevent incomplete workflows from going live

 

Sticky Notes 2.0 in Standard Builder

Sticky Notes now support:

• Images and logos
• Rich formatting
• Color coding
• Links and documentation inside workflows

Sticky notes help teams document automation logic directly on the canvas.

   

 

 

New Goal Events

Two new goal triggers are available in workflows:

• Invoice Paid – triggers when an invoice is paid or partially paid
• Review Request Clicked – triggers when a contact clicks a review request link

These goals allow contacts to automatically move forward in a workflow based on real outcomes.

 

AI‑Powered Field Tooltips

Workflow fields now include smarter tooltips with an Explain Field option.

Clicking it opens the AI assistant with a detailed explanation and allows follow‑up questions without leaving the builder.

 

Listings

Listings Now Available in 27 New Countries

Listings (Yext & Uberall) is now available in 27 additional countries including markets across Europe, Asia, the Middle East, South America, and Africa.

Newly supported countries include:
Netherlands, Poland, Portugal, Argentina, Czech Republic, Chile, Finland, Singapore, Hungary, Romania, United Arab Emirates, Israel, Cyprus, Colombia, Peru, Malaysia, Indonesia, India, Philippines, Nigeria, Saudi Arabia, Pakistan, Ecuador, Vietnam, Costa Rica, Algeria, and Afghanistan.

The purchasing flow remains unchanged — the new countries simply appear in the dropdown during listing setup.

 

Voice AI

Edit with AI for Voice AI Prompts

You can now refine Voice AI prompts using AI assistance directly inside the editor.

Features include:

• Edit specific sections of prompts
• Voice input for improvement instructions
• Clear visual comparison of changes
• Multiple iterations until the prompt is optimized

This significantly speeds up prompt optimization for voice agents.

 

Email Builder

Export Email Marketing Data

You can now export detailed email performance data.

Exports support:

• All campaigns
• Email marketing campaigns only
• Workflow email actions
• Bulk email actions

Export files include metrics such as deliveries, opens, and clicks.

Files are delivered via secure download links valid for 30 days.

Enable under Labs > Export Email Marketing Statistics

 

Custom Objects

Notes for Custom Objects

Custom Objects now support Notes — giving teams the same contextual record‑keeping used for Contacts and Opportunities.

Features include:

• Search notes by keyword
• Filter and sort note histories
• Associate notes between Contacts, Opportunities, and Custom Objects

This keeps context centralized and reduces duplicate note entries.