Welcome to your weekly round up of FG Funnels updates for the week of December 26th, 2025.
This week’s updates focus heavily on payments, WhatsApp reliability, automation quality-of-life improvements, and smarter calendar behavior. You’ll see brand-new capabilities like PayPal’s keyless connection, missed-call follow-ups on WhatsApp, and long-term WhatsApp media retention — along with workflow and ecommerce improvements that reduce friction and save teams time.
If you have any questions about these updates, email us at [email protected] or reach out through live chat inside the app.
Service Booking variables can now be used directly inside WhatsApp Templates and WhatsApp Flows. Previously, these appointment and reminder-related variables were only available within Workflows, which limited how personalized WhatsApp messages could be.
With this improvement, the same dynamic service booking information can now be added wherever you build WhatsApp messages. This makes it easier to create consistent, personalized appointment reminders and notifications across channels without extra setup.
This update simplifies reminder building, keeps messaging consistent across Workflows, Templates, and Flows, and gives you more flexibility to design complete booking and reminder experiences entirely within WhatsApp.
WhatsApp media inside FG Funnels is now reliable and long-lasting. All inbound and outbound WhatsApp media — including images, videos, PDFs, and documents — is now automatically retained in the CRM for up to one year.
Previously, inbound WhatsApp media expired after seven days and outbound media after thirty days, often leading to missing files and broken conversation history. With this update, files are securely stored before they expire, ensuring continued access even after WhatsApp removes them.
In addition, a new Add to Documents option allows teams to save important WhatsApp attachments directly to a contact’s Documents section. This mirrors the familiar Email and SMS attachment experience and helps keep customer records organized and complete.
Businesses can now automatically follow up with customers on WhatsApp when a call is missed. When enabled, a WhatsApp message is sent immediately after an unanswered call — no workflows or manual setup required.
The feature includes a pre-approved WhatsApp template that can be customized with personalization variables such as location name, agent name, booking links, and business hours. Messages are always sent from the default WhatsApp number and work alongside any existing missed-call workflows.
This helps businesses acknowledge missed calls instantly, meet customers where they already communicate, and convert more missed opportunities into active conversations.
Starting January 1, 2026, updated WhatsApp conversation rates will apply across select regions based on Meta’s latest pricing updates. Marketing message rates have been lowered in France and Egypt and increased in India. Utility and authentication message rates have been reduced in North America.
Service conversations remain free across all regions within the 24-hour customer service window. Pricing updates are applied automatically, and no action is required. Existing workflows and templates continue to work as-is.
The Add to Notes workflow action now supports rich text editing. Teams can format notes using bold, italics, lists, links, and more, making internal notes clearer and easier to scan across contact records and execution logs.
You can now right-click any action in the Workflow Builder to access common actions like copy, move, delete, and notes directly at your cursor. This reduces clicks and speeds up everyday edits by removing the need to open secondary menus.
Workflows now handle contact merges more reliably. When contacts are merged, active workflow executions are automatically handed off to the master contact so progress is never lost.
If the master contact is already enrolled in the workflow, duplicate executions are stopped cleanly with clear logging. This prevents dropped executions and avoids duplicate journeys for the same contact.
Mobile shoppers now have a cleaner and more intuitive product browsing experience. Dedicated Sort and Filters buttons appear on the Product List Page, opening optimized modals for easy interaction on small screens.
Active filters are clearly indicated, product counts update dynamically, and store owners can preview and customize these interactions directly in the mobile builder. These changes help customers find products faster and reduce friction on mobile devices.
FG Funnels now automatically generates meeting links for future appointments that were created while a video conferencing integration was temporarily disconnected.
Once tools like Zoom, Google Meet, or Microsoft Teams are reconnected, the system identifies affected upcoming appointments and attaches valid meeting links automatically — eliminating the need for manual fixes and reducing the risk of missed meetings.
Messaging requirements across the US, Canada, and international routes have been simplified. Canadian-to-Canadian messaging no longer requires A2P for numbers purchased before March 26, 2025, and US/Canada to international messaging now only requires Persona verification.
Domestic messaging between the US, Canada, and Puerto Rico still requires A2P registration to remain compliant. These changes reduce onboarding friction while keeping deliverability protected.
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