It is time for all the latest updates in FG Funnels from the week of March 6th through March 13th, 2024. If you have questions about any of these updates, or FG Funnels in general, please reach out to [email protected] or live chat in the app and our team will be happy to help.
In the Contact Detail tab and on the conversations tab, we have a Campaign/Workflows section which has Add+ button, on clicking that button a modal opens and we see a dropdown which has both the active workflows and campaigns of a location fetched as a single list.
Now, this section is changed to Automations and in the modal we have split the drop-down into 2 separate drop-downs.
Note – For all new accounts Campaigns are deprecated so they will not see dropdown 1 and will only see workflow dropdown with Pagination.
There are 2 motivations/end goals behind this:
What’s next:
Users can trigger any workflow actions based on the Engagement score update of a contact. They can also add filters to trigger the workflow based on numerical conditions on the score. Available conditions – Equal to a score, Not equal to a score, Greater than to a score, Greater than equal to a score, Less than, Less than or equal to, Is empty, Is not empty.
Users can modify engagement scores by adding or subtracting any point from the contact’s existing score.
How to Use?
Add ‘Contact Engagement Score’ trigger to a workflow with actions and then save and publish the workflow. The workflow will get triggered with any contact’s Engagement Score change. You can also add filter conditions on the score to update the trigger.
Add ‘Modify Contact Engagement Score’ action to update the score of any contact by Adding or Subtracting points.
Last activity Icon on the Contacts Page
The “Last Activity” column on the contacts page displays a WhatsApp icon whenever your most recent communication with a contact occurred through WhatsApp. Previously, this column relied on a generic email icon.
Real time update of conversation timestamp
The timestamp in the conversations tab now updates correctly after sending WhatsApp messages, ensuring accuracy in your communication history.
Fixed Bugs:
XML Payload Compatibility: Inbound Webhooks Trigger now seamlessly accepts XML payloads, giving you more flexibility in triggering workflows.
Previously, users had to manually input the ‘from’ and ‘to’ addresses for each test email when evaluating new campaigns. To assess email appearance across different clients or systems, it was necessary to send out several test emails.
We’ve now introduced the ability to set default ‘from’ and ‘to’ addresses for your test emails, eliminating the need to enter these details for every test email you send. SAVE TIME, MORE EFFICIENCY.
Our update now facilitates sending test emails to multiple recipients simultaneously by simply separating email addresses with a comma.
How to Use:
We’re thrilled to introduce an update that lets you easily resend emails to people who missed them the first time, helping you increase engagement. This approach helps you target the audience in unopened status with the same content.
Following best practices in resending can significantly increase engagement while keeping the risk of complaints or unsubscribes at minimum.
Research shows that a considerable number of emails are overlooked in crowded inboxes. There can be several reasons, a user can also unintentionally miss an email. This update is designed to capture this missed opportunity, ensuring that your carefully crafted messages get the attention they deserve.
Now users can easily resend campaigns to non-openers with just a few clicks. They can also modify the subject line (if required) to refresh your message and reduce the chance of user complaints.
How To Use the Update:
Note:
We have made the connect call option a little more intuitive by showing the phone numbers along with names and disabling users with no phone numbers.
We had observed our customers were getting confused about where we pick the phone number in IVR Connect call. Also in quite a few cases the agents did not have a phone number at all. Resulting the IVR Connect call action to get skipped.
We are now showing the phone number along with the name of the agent. And we have disabled the options with no phone numbers and added help text guiding them where to add the phone number. This small change will help us make the UI more user friendly.
The connect call action now supports the ability to add a custom phone number, which earlier was not possible. This would be helpful in cases when you don’t want to have users in connect calls, specifically in cases where the call is getting connected to someone in a different location.
Ex: A central store would have the IVR inbound call, and based on the inputs this can be redirected to different stores (sub accounts) IVRs.
E-commerce store owners can now map each variant combination with a unique image for that variant selection.
This feature can be accessed via the variants section while editing or adding a product. Each variant combination will have a small thumbnail on the left representing the image. Upon clicking on the thumbnail, a modal will open up allowing the users to select from already existing media images or upload a new image.
In the product detail page, upon selecting a variant, the associated media image will automatically be selected if there exists a variant image. However, selection of an image will not change the variant, even if there is a variant combination associated with the image.
Bugs:
Currently, many of our users are facing an issue with connecting their Facebook Groups. Those who wanted to add the Group to their social planner, were unable to see their groups on the connect modal.
Fix:
Offline Certificates
Users can now send offline certificates to any contact. Offline certificates will allow users to send certificates manually for testing or for any other courses that are not a part of their membership area in FG Funnels.
How to send manual/offline certificates:
Pagination & Filters
Added Date and Search filters so that users can search for templates and issue certificates based on a date range.
We’ve added two new filters under Contacts that make finding the right contacts a breeze!
We’ve made it super simple to fine-tune your search:
Accessing these filters is simple:
For the longest time, our customers have been asking us for the ability to connect multiple GBP pages to an account. We’re excited to announce that we have finally launched this capability.
Now, our customers can connect multiple GBP pages to a sub-account and track all of its assets (leads, messages, ratings, and reviews) seamlessly in one place.
What’s New:
