It is time for all the latest updates in FG Funnels from the week of September 26th through October 3rd, 2024. If you have questions about any of these updates, or FG Funnels in general, please reach out to [email protected] or live chat in the app and our team will be happy to help.

 

Domains

Domain Purchasing Is Now LIVE

We are excited to introduce the Domain Purchase Product, allowing locations to easily purchase and manage domains directly from our platform.

• Buy domains without leaving the platform, simplifying the process for both agencies and their clients.
• Manage all your domains from one place, reducing the need for multiple logins and external services.
• Effortlessly connect your purchased domains to websites, funnels, blogs, email services,  making setup fast and intuitive.
• Modify DNS records with a single click, allowing quick updates and configurations without technical complexity.
• Choose domains from an extensive list of top-level domains (TLDs) offering flexibility and a broad selection to match your brand’s needs.
• Benefit from 99.99% server uptime, ensuring that your domains are always available and secure.

Supported TLDs:

A wide variety of top-level domains (TLDs) are supported, including popular options powered by Cloudflare, such as .com, .net, .org, .info, .io, .app, .dev, .design, .health, and many more industry-specific or interest-based TLDs like .fitness, .lawyer, .events, .digital, etc. among others

How to Use:

Check out our support doc below for everything you need to know about purchasing domains through FGF:

How To Purchase A Domain Support Doc

 

Email Builder

Updates To Email Campaign Statistics

For all new campaigns and those send now or scheduled campaigns executed after July 1, the following metrics are visible in the campaign summary page:

• Total: Total contacts selected.
• Processed: Total contacts processed.
• Delivered: Emails successfully delivered.
• Skipped: Skipped due to DnD.
• Error: Hard bounces.

Changed in Detailed Statistics:

• Error Label Replaced: “Error” is now Skipped.
• New Failed Tab: Shows failures such as:
  • No balance.
  • Email domain-level issues.

Soft bounce is not included in the summary section and only visible in details page

Where to find it:

1. Navigate to Marketing -> Email -> Any executed campaign
2. Click on three dots of campaign to click on Statistics
3. Click on Load more statistics to look at the detailed view
4. Click on all tabs to check details

 

Workflows

Custom Value Picker For Dropdown, Numeric And Date fields

We’ve introduced a new dropdown feature that allows users to toggle between standard values and the Custom Value Picker for specific field types. There are 2 options to select from:

• Standard Values: Input data based on the field type (e.g., date, dropdown, numeric).
• Custom Value Picker: Use the custom value picker to select from.

To start, this feature has been applied to two actions:

• Add Contact Tag
• Remove Contact Tag

How to Use?

1. Click on the 3 dots that is added on the right side of the field
2. Change the Field Type to “Custom“
3. Select the value from the Custom Value Picker
4. In the custom values tag that are added can be string ‘tag-1’ or [‘tag-1’, ‘tag-2’], or ‘tag-1, tag-2’
   

   

   

   

   
   

 

Funnels and Websites

Image Editing Support For Mobile View In Funnels/Websites

This update brings advanced control over image dimensions in mobile layouts, ensuring that your websites and funnels are responsive and look sharp on all devices.

Height & Width Settings for Mobile Views:  Adjust the height and width of images specifically for mobile views, giving you more control over how your visuals appear on smaller screens.

Multi-Unit Support: Enjoy greater flexibility with support for multiple units in both desktop and mobile views. You can now set image height and width using:

• px (pixels)
• rem
• em
• % (percentage)

This allows you to optimize the display of images for different device sizes and ensure consistency across platforms.

How to Use:

1. In the Funnel or Website Builder, select an image and switch to mobile view.
2. Open the image settings and adjust the Height and Width fields.
3. Choose your preferred unit (px, rem, em, or %) and enter the values accordingly.
4. Use the mobile and desktop toggle to set different sizes for each view, ensuring a responsive design for all devices.
5. Enhance your mobile user experience and refine your designs with this powerful new image editing feature!

 

Multi-Select Support In Media Storage

You can now select multiple files at once using check marks or by dragging the mouse across items. This makes managing large numbers of files more efficient. Once files are selected, users can move, download, or delete the selected files in one go, saving time on repetitive actions.

Users can enter multi-select mode either by dragging to select or by using the “Select” option in the three-dot menu. The selected files will be marked with a checkmark at the top left corner. Multi-select move with drag shows the counter of how many files are selected to move as well as highlight for target folder when file(s) are dragged to move

How to Use:

Grid View: Click and drag the mouse across the files you wish to select, or use the “Select” option from the three-dot menu. Selected files will display a checkmark.

List View: Use the checkboxes next to each file to select multiple items.

Performing Bulk Actions: After selecting the files, you can move, download, or delete them in bulk by using the corresponding buttons.

 

WhatsApp

Support For Snippets Under Workflow Action

 

Payments

CSV Export Upgrade For Transactions, Subscriptions And Orders

• Additions to Transactions CSV – Payment Method, Currency, Sub-total, Discount, Total Tax Amount, Late Fees, Tip Amount, Coupon Code, Refund Status, Refund Amount, Refund Date, Tax Name, Tax Amount
• Additions to Subscriptions CSV – Subscription Start, Subscription End, Number of Trial Days, Trial Start, Trial End, Cancelled At, Payment Method, Currency, Sub total, Discount, Total Tax Amount, Coupon code, Total products, Line item Name, Line item Quantity, Line item Price, Line item Discount, Line item Subtotal, Line item Product ID, Tax Name, Tax Amount
• Additions to Orders CSV – Currency, Sub-total, Total Tax Amount, Tax Name, Tax Amount
• The field name ‘Amount’ is updated to ‘Total’ in all 3 exports to keep an industry accepted naming convention to this field
• Currency symbols from this ‘Amount’ is also removed to have numeric values here and a Currency field is added in all exports to help with reconciliation

How to Use:

1. Payments > Transactions > Download Icon
2. Payments > Subscriptions > Download Icon
3. Payments > Orders > Download Icon

 

Create Or Schedule Subscriptions And Send Invoice Within Contact Details Page

Now you can add subscriptions directly from Payments > Subscriptions > Add Subscription and from the Contact’s   under Contacts > Contact Details > Payments > Actions > Create Subscription.

While adding subscriptions using either options, they can also be scheduled for a future date by picking a specific Billing Date to start the subscription and associated payment collections. The feature allows users to add a new subscription by selecting the customer and product, and completing payment using any of the existing cards on file or by adding a new card – all in a single flow.

A new Invoice can also be added directly from the Contact’s detail page where user will be redirected to invoice creation with the customer details pre-filled under Contacts > Contact Details > Payments > Actions > Create Invoice.

 

Additional Currencies For Payments

We have added additional currencies for payments:

• Cayman Islands Dollar
• Samoan Tala
• Aruban Florin

These currencies are supported on invoices, documents & contracts, payment links, order forms in funnels and products.

 

Chat Widget

Display A Contact Form At The Start Of A Chat

The contact form in the live chat widget allows you to collect visitor data when a live chat agent is unavailable. If a user submits their contact details through the form, they can later be contacted via SMS or email.

After submitting the contact form, users will receive a message with customizable redirection text and an icon linked to a website. By clicking the icon, users will be redirected to the specified site, which opens in a new tab.

How to use:

Contact Form in Live Chat Widget

1. Navigate to: Sites > Chat Widget
2. Create a new chat widget and select Live Chat.
3. In the Chat Window settings, enable the Contact Form option under Live Chat Assigned to collect visitor data. (Note: Keep this disabled if AI-powered conversation is enabled).

Redirection Link in SMS/Email & Live Chat Widgets

1. Navigate to: Sites > Chat Widget
2. Create a new chat widget and select Live Chat or SMS/Email.
3. In the Title and Intro section of the Chat Window, you can customize the redirection text and add an icon with a URL. When users submit the contact form, they will receive this message, and clicking the icon will open a new tab with the specified website.

 

Login

Improved Login Experience

Some users were experiencing a problem where they became stuck on the login screen with the message “Redirecting to your account…”leading to an infinite loading loop.

Implemented a mechanism to detect when a device fails to establish a connection with Firebase, displaying a clear error message in the UI to inform users of the connection issue. Additionally, the system automatically redirects users back to the login screen upon failure, enabling them to retry without getting stuck.

 

Forms & Survey

Label Alignment Feature

Align form labels either horizontally (side-by-side with the input field) or vertically (above the input field) based on your design preference. This allows you to create more space-efficient or traditional layouts depending on the form’s complexity.

Labels and inputs automatically adjust alignment for optimal display on mobile devices. Horizontal alignments will stack to vertical alignment when needed on smaller screens, improving user experience.

How to use:

1. Go to Form/Survey Builder
2. Add fields of your choice
3. Open Style & Option Setting, click on Label alignment of your choice (Left, Top, Right)
4. Adjust Label width to add space between label and input box in case of Left and Right Alignment

 

Conversations

View And Filter Conversations By Followers

You can now filter conversations based on who is following them. Either by you or another user. Users with “assigned only data” access, can quickly view the chats they follow by selecting the filter “Followed by Me”.

In the Conversations right panel, you can now view the followers of a contact and also modify the followers directly.
We have also addressed a bug that previously prevented followers from viewing certain message types. This issue has been resolved, making the experience smoother and consistent.