Welcome to the latest FG Funnels updates for March 27th, 2025! In this update, we have several exciting new features and improvements to share with you. These updates are designed to enhance your experience and provide you with more flexibility and control over your funnels and websites.  If you have any questions about these updates or FG Funnels, please reach out to [email protected] or live chat in the app and our team will be happy to assist you.

 

Ecommerce

Default Sorting Option for Product List Page

Store owners can now control how products are displayed by default, ensuring customers see products in the preferred order when landing on collection or category pages. The new “Default Sorting” dropdown is available under Product List Page > Advanced Settings > Sort & Filter Options. The following sorting options are:

• Date, New to Old
• Date, Old to New
• Price, Low to High
• Price, High to Low
• Alphabetically, A-Z
• Alphabetically, Z-A

 

How to Use:

1. Navigate to Store Builder and edit the Product List Page.
2. Go to Advanced Settings > Sort & Filter Options.
3. Select a Default Sorting option from the dropdown.
4. Save and publish the changes. The sorting preference will be applied automatically.

Important Note: If no sorting option is set by the merchant, a platform-wide default (here Date, New to Old) will be used.

 

Enable/Disable Billing Address

This update allows store owners to capture billing details separately from shipping addresses, enhancing flexibility and compliance. Store owners can toggle “Enable Billing Address” in the checkout settings. A “Same as Shipping Address” checkbox appears under the Shipping Details section when enabled, checked by default.

• Checkout Page Structure:
• Contact Details
• Shipping Details
• Billing Details (new)
• Notes
• Shipping Options
• Payment Methods
• Text Customization options:
• Billing Address Headline Text
• Billing Address Checkbox Text
• Billing Address Fields:
• Full Name
• Phone Number
• Full Address
• Country
• State
• City
• Zip Code

How to Use It?

1. Open Store Builder and navigate to the Checkout Page.
2. Select the Checkout element, head to the Advanced Section in Settings.
3. Under Form Options, toggle on “Enable Billing Address.”
4. Customize headline and checkbox text in Text Options under General Settings.
5. Save and publish changes to enable billing details captured on your checkout page.

Additional Information:

• Order Details Page: Billing Address details appear separately below Shipping Address in Customer Info if enabled.
• Customer Access Center (CAS): Billing address reflected in Order Details section.
• Contacts: Billing address stored alongside Shipping Address for Ecommerce store users.
• Packing Slips and Thank You Pages: Billing details included alongside shipping information.
• Order confirmation Email: Billing address will be included in the order confirmation emails.

Important Notes:

• For new accounts, billing address is enabled by default on store creation; custom fields are auto-created.
• For existing accounts, the billing address is disabled by default; enabling it creates custom fields automatically.
• Custom fields created are non-deletable and non-editable. Unique keys are assigned to custom fields; if keys match existing fields, the same keys will be utilized.
• Only the fields that are filled during checkout in the billing section will be reflected in subsequent sections.
• As of now, the billing address section is not connected to tax calculations

 

GoKollab App

Viewing All Cards, Deleting Cards, and Updating Card Details

Viewing All Cards: The user can now view a comprehensive list of all the cards they have used for various subscriptions, making it easier to manage payment methods in one place.

Deleting Cards: Users can delete cards they no longer wish to use for future payments. However, if a card is already linked to an active subscription, an alert will notify the user about this before proceeding with the deletion.

Updating Card Details: Users can conveniently update their card details through a secure “Payment Link,” ensuring their payment information stays accurate and up-to-date without manual edits.

 

Users Can Pin Their Favorite Groups

Users can pin their favorite groups from the group switcher. Pinned groups appear at the top in the dedicated group sidebar. Users can pin only up to 4 groups in both Gokollab & Communities.

In Communities, the pinned group appears at the top followed by the remaining groups under the sub account, however, in Gokollab, only the pinned groups appear in the sidebar.

How to Pin / Unpin a group:

• To pin a group, open the group switcher (present in the top navigation bar) and scroll to locate your favorite group.
• Hover over the group to find the new pin icon that appears in the right end of the group card.
• Click the icon to pin the group.
• The pinned group appears at the top in both switcher and group sidebar lists.
• To unpin the group, click on the unpin button that appears in the right of the pinned group card in the switcher.

 

Voice AI

Unified Filtering, Connected Filters, and Smart Column Management

The Voice AI Calls Dashboard now works as a single, streamlined entity, meaning the Metrics section and the Call Logs are now seamlessly connected. These enhancements are available at both the Account level and on individual Agent Dashboards.

The Call Metrics and Call Logs now respond to the same filters, ensuring a more consistent and intuitive experience. Connected Filters include:

• Agent ID: When selecting an agent from the dropdown next to the Metrics section, the Call Logs will automatically adjust to show relevant data.
• Date Range: The chosen date range will apply across both Metrics and Call Logs.
• Executed Actions: Clicking the Actions Triggered card in the Metrics will filter the Call Logs to display relevant call data. This selection is also mirrored in the Actions dropdown on the Call Logs table.
• Smart Column Management:Selecting Actions Triggered reorders the Call Logs table to highlight key action-related data. Leaving the Actions Triggered view resets the Action Type filter, while re-selecting it retains your previous filter selections.

 

New Voices Support

We now have about 110 voices supported on the platform! New voices have been released for below languages:

• English: New voices, including those with Aussie accents.
• French: New voices with Canadian and Québec accents
• Spanish
• German
• Italian

 

 

Invoicing

Addition Of 3 Default Reminders

Now whenever a new account starts using invoices, 3 default reminders will be preset.

How to use it?

1. Go to Invoices -> Settings
2. See default reminders -> Disable the ones that you don’t want or change templates as per your wish.

Note: No change has been made to reminders of accounts that are already using invoices\Calendars

 

Calendars

Cancellation Widget

We’ve enhanced the Cancellation Widget to align its look and feel with the Booking and Reschedule experiences. These updates ensure users can confidently cancel appointments with full context and businesses gain better visibility into why appointments are canceled. What’s new:

Unified UI/UX Experience: To provide a seamless user journey across scheduling touch points, the cancellation widget now mirrors the design of the booking and reschedule widgets. Along with being asked to provide a reason, users will now see key appointment information like:

• Calendar Name, Duration and Description
• Appointment Date & Time
• Timezone

Capture & Display Cancellation Reasons: We’ve added structured support for collecting and displaying cancellation insights:

• Prompt for Reason: Users are now guided to provide a reason for cancellation in a clean, easy-to-use interface.
• Stored for Visibility: Once submitted, the cancellation reason is saved along with the appointment record and displayed clearly in the Appointment Modal for team reference.

 

Create Email Template Directly from Calendar Notifications Settings and Improved Payment Integration Visibility in Calendar Settings

Previously, users had to switch to the Marketing section to create an email template, then return to the Calendars tab to select it. Now, you can create a new email template directly from within the Notifications settings while configuring your calendar.   Launch the template creation flow right from Notifications, and  the new template will appear in the dropdown for immediate selection.

To reduce confusion around payment configurations, we’ve improved how it is displayed within Calendar settings. Users will now see a clear tag when no payment method is connected. A button redirects users to the Payment Integrations section to connect a provider, and the default selected payment provider is shown. A full list of supported providers is displayed as well to improve clarity.

 

Enhanced Meeting Location UI and Smarter Interdependent Settings

We’ve made a series of intuitive UI/UX enhancements to help you navigate and configure  calendars with greater ease and clarity—reducing confusion, errors, and support requests. What’s new:

Enhanced Meeting Location UI : A new “Meeting Location” header has been added under the Meeting Details tab for better visibility. If a location option isn’t supported for your calendar type, we now explicitly inform users that these location types are not supported —improving clarity and reducing setup errors.

Smarter Interdependent Settings: Previously, enabling certain settings like Recurring Appointments were blocked if any incompatible settings (e.g., Date-specific Hours or Multiple Team Members) were already active. Users had to manually find and disable those settings before proceeding. Now, we clearly show which settings conflict and give users the ability to automatically disable them with a single click—making it fast and frustration-free to enable what you need.

Improved Horizontal Scrolling in Day View: A popup notification now appears whenever multiple users are added to the calendar view, informing users that they can use horizontal scroll to see everyone’s schedule. This guidance ensures users don’t miss additional team member availability, which previously caused confusion.

 

Invoice Creation For Partial Payments

Calendars now support invoice creation for partial payments. When a client makes a partial payment, an invoice for the total amount will be generated, linking the paid transaction while keeping track of the remaining balance. Plus, the invoice status and pending amount will be easily visible within the in-app modal for seamless payment tracking.

How Does It Work?

When a partial payment is made for an appointment, the system automatically generates an invoice with a “Partially Paid” status, clearly displaying the total amount. Users can view and manage these details effortlessly within the invoice or on the Contacts page for quick reference.

 

LC Phone System

Mandatory Message Field

If the call recording message field had a blankspace character, or was blank (no character at all),  the default call recording message would display or we would not play anything at all. Now, new call recording messages must be entered. Existing cases of blank/blankspace call recording messages will continue to work as it did earlier. So you don’t need to make any changes immediately. But if you try to edit a Phone Number settings of these existing cases, it will ask to enter a call recording message before saving.

 

Conversations AI

Typing Indicator For Live Chat

We have introduced the Typing or Thinking Indicator for Conversation AI, enhancing user experience by making AI interactions feel more natural and engaging. This feature provides real-time feedback, letting users know when the AI is generating a response.

 

Workflows

Send Email Action By Adding Support For Cc and Bcc From ields

•⁠ ⁠Cc/Bcc Field: Add multiple recipients who will receive a copy of the email.
•⁠ ⁠User Interface Update: The email action UI has been updated to include dedicated input fields for Cc and Bcc.

How to Use:

•⁠ ⁠Navigate to the Send Email action in your workflow.
•⁠ ⁠Enter primary recipients in the To field.
•⁠ ⁠Optionally, add recipients to the Cc and Bcc fields.
•⁠ ⁠Configure the rest of the email details and send as usual.

 

 

Highlighting & Resolving Errors

The Error Highlight and Error Resolution using AI feature helps you quickly identify, understand, and resolve errors within your workflows using AI.
This feature provides visual cues, actionable insights, and clear guidance for troubleshooting errors directly from the Error Tab in the side panel. Key Features

Error Button in Side Panel: Located on the left side panel within the Workflow Builder. On clicking the button the Error panel will open which clearly displays a list of all errors detected.

Visual Error Highlighting: Error icons appear next to actions and triggers (bottom right corner). Errors are highlighted for easy identification within the workflow builder.

Error Panel: A new side panel is introduced. You can check all the errors related to a workflow in a single panel.

AI-Powered Error Resolution: The AI Assistant provides detailed explanations of errors and suggests actionable steps to resolve them. Users can view recommendations and apply fixes directly from the AI Assistant.

Disabling Error Tab Visibility: Users can hide the Error Tab if they don’t want it visible at all times. A toggle button is available in the side panel settings allowing users to disable or re-enable the tab as per their preference.

How to Use?

• Step 1: Identifying Errors
  Errors are highlighted in the Workflow Builder with a :warning: Error Icon.
• Click on the Error Tab in the side panel to view a complete list of errors.

Step 2: Using the AI Assistant to Resolve Errors

• Click on the “Resolve through AI” button next to the relevant error.
• The AI Assistant will open in the left panel and provide:
• Error Explanation: What caused the error.
• Suggested Fixes: Actionable steps to resolve the issue.

Step 3: Applying Fixes

• Users can apply the suggested fixes in the action/trigger sidebar.
• If the fix involves external integrations, the AI will guide users to the appropriate configuration settings.

Step 4: Confirmation and Continuation

• Once the error is resolved, the Error Icon (:warning:) will disappear, confirming the issue has been fixed.
• Errors are automatically cleared from the side panel list once addressed.

 

Custom Mapping For Google Adwords and Facebook Conversion API Actions

We’ve enhanced the Add to Google Adwords and Facebook Conversion API actions by introducing custom mapping support for tracking fields. This allows users to send custom values for key parameters, improving tracking accuracy and campaign attribution. Added support for custom mapping of the following fields:

• gclid (Google Click Identifier)
• gbraid (Google Bridge Identifier)
• wbraid (Web Bridge Identifier)
• Facebook Conversion API Enhancements
• Added support for fbclid (Facebook Click Identifier) with custom values.

How to Use:

•⁠ ⁠Navigate to the Google Adwords or Facebook Conversion API action settings.
•⁠ ⁠Map the gclid, gbraid, wbraid, or fbclid fields to the desired custom values.
•⁠ ⁠Save and activate your workflow for improved tracking accuracy.

 

Fully Redesigned Workflow Automations Landing Page

During setup, simply choose your business niche (e.g., Education, Health, Finance, Real Estate), and you’ll see pre-built workflows (“Recipes”) tailored to your industry. This ensures you can immediately grasp the potential of automations—and launch your own workflows without guesswork.

The new landing page showcases an “If This Happens → Do This” visual, illustrating real-world triggers (like a customer booking an appointment) and subsequent actions (such as sending an email). This makes it easier to understand to get started with automations.

A “Learn About Workflows” section includes video guides you can watch directly on the landing page.  Quickly browse recipe cards, watch a short intro video, and start a new workflow instantly—no extra navigation needed.

Courses

Courses Access Management Updates

We’ve introduced a new capability for builder-side users to manage course access more effectively:

• Revoke Individual Course Access – Remove access to a specific course without affecting the entire offer.
• Maintain Offer Integrity – Users retain access to other courses in the offer.
• More Flexibility & Control – Adjust access permissions without disrupting the learning experience.
• Seamless Management – Easily manage course access from the admin panel.
• Enhanced Custom Values – Added support for Contact Custom Fields in custom values for courses, improving personalization and data management.
•  Lock Configurations of lessons will now be copied to the copied lessons now.

 

QR Codes

Folder Management

You can now create and manage folders to better organize your QR codes within the platform.  We’ve resolved a UI bug where QR code names were overlapping. QR names now display clearly beneath each code—no more squinting or guessing! 🙂

How It Works:

• Navigate to the QR Codes section.
• Click Create Folder, enter a name, and hit Create.
• Drag or assign your QR codes into folders to keep your workspace neat and tidy.
• QR names will appear below the codes, making it easy to identify each one instantly.

 

Funnels & Websites

Prebuilt Image Slider

Effortlessly add engaging, dynamic image sliders to funnels and websites with new Prebuilt Image Slider sections.

How to Use It?

1. Go to Sites and open the funnel or website where you want to add an image slider.
2. Click on “Add Elements” in the top-right corner.
3. Select “Prebuilt Sections” and choose Image Slider from the list.
4. Customize images, text, and design settings.
5. Publish and enhance your page’s visual appeal!

 

Payments

Limit The Number Of Months A Coupon Is Applied On A Subscription

With this enhancement, businesses will be able to define the time period till which they would like the coupon to apply. When creating or editing the coupon, an additional check will allow businesses to apply the coupon for “Multiple Months” instead of “Forever” and provide a number (months) as input.
The coupon will apply for all payments collected for the subscription from the date subscription product is purchased up to the months mentioned under “Multiple Months”.

This setting does not consider the frequency of the product i.e. irrespective the frequency is weekly, monthly, quarterly or annual, the coupon will apply for the defined number of months for any payment due against the subscription. For existing coupons, the settings by default would be “Forever” if the checkbox was ticked before.

Where can you find these settings?

• Payments > Coupons > Add Coupons
• Payments > Coupons > Edit Coupons

 

 

Text2Pay Taxes & Discounts

The Text2Pay modal now offers enhanced functionality, including options to add taxes and discounts directly within the modal, as well as the ability to modify the due date on the spot. Additionally, the user interface has been revamped when accessing Text2Pay through the Contacts screen, providing a more streamlined and user-friendly experience.

How to use it?

1. Go to Contacts or Conversations -> Click on the hamburger menu -> Request Payment
2. Type to add a product on the go or select pre-existing products
3. Add discounts and taxes if needed
4. Modify due date of the payment if needed

 

WhatsApp

Coexistence Now Available For All Supported Countries

Businesses can now seamlessly integrate their existing WhatsApp Business App with FG Funnels CRM, allowing them to manage customer conversations across both platforms without disruption.

How It Works:

1. Go to Settings → WhatsApp → Signup with Facebook
2. Follow the On-Screen Instructions to link your WhatsApp Business App with LeadConnector
3. Scan the QR Code to securely connect your existing WhatsApp account
4. Import Contacts & Chat History from WhatsApp Business App to CRM
5. Start Messaging! Manage conversations seamlessly across both platforms

Important Notes:

• Messaging Limitations: Template messages can only be sent through the CRM, not via the WhatsApp Business App.
• WhatsApp Profile Management: Updates to your WhatsApp Business Profile must be made via the WhatsApp Business App.
• Single-Number Restriction: Each WhatsApp Business App account can only have one number under Coexistence.
• WhatsApp Business App Coexistence is not supported in the following regions and countries:
• Regions: European Economic Area (EEA), European Union (EU), United Kingdom (UK)
• Countries: Australia, India, Japan, Nigeria, Philippines, Russia, South Korea, South Africa, Turkey

 

Forms, Surveys & Quizzes

Inline Editing

With our brand-new Inline Editor, making content changes is faster and more intuitive than ever—you can now edit directly within the builder preview without opening the settings panel. Just click on any text element and start typing to see your changes update instantly. This streamlined approach eliminates the need to jump to the right-side panel, allowing for quicker edits to labels, placeholders, options, and more. Whether you’re working with text fields, drop-downs, checkboxes, radio buttons, or buttons, inline editing offers a seamless experience across all elements, helping you perfect your forms with ease.

How It Works:

1. Click on Any Text Element – Find a field label, placeholder, button text, or dropdown option and click to edit it directly.
2. Type & Update Instantly – Modify the text as needed—no need to open the settings panel!
3. See Real-Time Changes – Your edits appear immediately, making it easier to adjust and refine content on the go.
4. Save & Publish with Confidence – Once your changes are made, simply save your form, and you’re good to go.

 

Client Portal

Language Internationalization

We’ve enabled support for multiple languages, including:

• German
• Spanish
• French Canada
• French France
• Dutch
• Portuguese Portugal
• Portuguese Brazil
• Italian
• Swedish
• Spanish
• Finnish

How It Works:

• For Web: Click on Manage Your Account -> Language Settings -> Select Language -> Click Save
• For Mobile App: Click on Profile at Bottom Bar -> Settings -> Language Settings -> Select Language -> Click Save

 

 

Communities

Updates & Bug Fixes

• Event Attendee List:View complete list of event attendees, and Export attendee list for an event as CSV file.
• Control member visibility settings for attendee lists: Email of the attendee will never be visible to a regular member.
• View saved membership answers: Admins can view membership questionnaire responses. Pending members can review their submitted answers.
• Now admins can transfer a group’s ownership.

How to use:

Event Attendee List

1. Navigate to your community events tab.
2. Click on the desired event.
3. Click on the Guests count or eye icon to view the list of attendees.
4. Click on the Download icon to export a CSV with a list of attendees.
5. While creating an event, the option “Hide attendees from group members” can be checked, to control the visibility.

Membership Answer Review

1. Access the members tab.
2. In mobile, “Manage” button -> “Members”.
3. View submitted answers for pending and approved members by clicking on More options (kebab menu) of a member card and clicking “View Membership Answers”.

 

AI Agents

New Menu Item: AI Agents in Global  Menu

We’ve introduced AI Agents in the left panel of the global  menu with  an AI getting started guide and making it easier to access Voice AI and Conversation AI, which were previously only available in Settings.